Cococure · Legal

Cococure.com Terms & Conditions

Last updated: 13 October 2026. These are the terms that apply to bookings made from this date.

Summary of Key Terms

1. Tickets are not refundable

   • If you purchase the wrong ticket type (e.g., “Before 11 PM” but arrive later, or a “Ladies Only” ticket but you’re male), no direct refund will be issued.
   • If for any reason you cannot attend, you are encouraged to contact us as soon as reasonably possible. We will make efforts to relist your booking for sale. Tickets are non-refundable and we cannot guarantee we will be able to find a new buyer.
   • At our discretion, we may offer store credit (minus any non-refundable fees) if you contact us promptly.

2. Table bookings and deposits

   • Your table deposit is not an extra charge — it comes off your minimum spend, or off your restaurant bill, on the night. If you come, you lose nothing.
   • Free to cancel, or move to another night, up to 72 hours before. Booked later than that? You still get 24 hours from the moment you booked, up until your booking time — so however late you book, you get a window.
   • After that we keep the deposit, because the table is held for you and we are unlikely to resell it at that notice. You can instead move the deposit to another night within 3 months — just tell us before your booking time.
   • If you don’t turn up and haven’t told us, the deposit is kept.
   • If we cancel, close, or can’t give you the table you booked, you get a full refund.
   • Full details are in section 10.

3. Dress Code & Intoxication

   • Improper attire or excessive intoxication may result in refusal of entry.
   • No refund will be provided in such cases.

4. Non-Refundable Fees

   • All service, booking, and processing fees are non-refundable, unless otherwise required by law.

5. Event Changes & Cancellations

   • If an event is canceled or rescheduled, you may be eligible for a refund or tickets to the new date as outlined in the full Terms.
   • Otherwise, all sales are final. We do not reimburse or compensate for any additional expenses (e.g., hotel or travel costs) arising from event cancellations, changes, or postponements.

6. Zero-Tolerance on Violence

   • Violent behavior toward staff or other patrons results in immediate ejection, potential police action, and possible financial penalties.

7. Jurisdiction & Disputes

   • These Terms are governed by English law, and any disputes must be resolved in courts located in London, England.

8. Venue Changes

   • Cococure Haus and Twnty7 operate within the same premises and may, from time to time, be operated jointly as a single combined venue. In circumstances where management determines that such an arrangement would enhance the overall guest experience or operational efficiency, we reserve the right, at our sole discretion, to merge or reallocate access between the two venues without prior notice.

     All tickets, table bookings, or reservations purchased for either venue shall remain valid and shall entitle the holder to full and equivalent access to the combined experience. A change of this kind does not of itself give rise to a right of refund or credit.

     If the change means the night is materially different from the one you booked, contact us before the night and we will offer you another date or a refund, on the same basis as any other material change (see section 8).

     By completing a booking, you acknowledge and accept that the configuration and operational use of the premises may be modified at the discretion of management for the purposes of enhancing the customer experience, safety, or venue efficiency.

9. Acceptance

   • By purchasing tickets or entering the venue, you agree to these Terms & Conditions in full.

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your use of the Cococure website (“Site”), app, and the purchase of tickets or services from STX.NG Ltd (trading as Cococure). By accessing this Site or purchasing tickets, you agree to be bound by these Terms. If you do not agree, please do not use the Site or make a purchase.

2. Disclaimers

1. “As-Is” Basis
   Cococure provides the Site and its content “as is” and “as available.” We make no warranties, express or implied, about the accuracy, reliability, or availability of the Site.

2. No Guarantees
   Cococure disclaims liability for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Site or any third-party link or content.

3. Third-Party Conduct
   Cococure is not responsible for acts or omissions of third parties, including venues, performers, promoters, advertisers, or sponsors.

4. Reporting Misconduct
   You may report any misconduct to [email protected]. We will review and take appropriate action at our sole discretion.

3. Trademarks

Cococure logos and designs found on the Site are protected trademarks. You must not use Cococure’s trademarks without prior written permission.

4. Violation of Terms

If Cococure determines that you have violated these Terms, we may, at our sole discretion and without prior notice, cancel your ticket order, terminate your account, or restrict your access to the Site. No refund will be due in such circumstances. We may also disclose your information if required by law or subpoena.

5. Limitation of Liability

To the fullest extent permitted by law, STX.NG Ltd (Cococure.com) shall not be liable for any indirect or consequential losses, including (but not limited to) loss of profits, loss of business, or loss of opportunity.

(Cloakroom Use)
While we take reasonable care to ensure the safety of personal belongings left in our cloakrooms, STX.NG Ltd (Cococure.com) does not accept liability for loss or damage to items unless caused by our negligence. Customers are advised not to leave valuables in the cloakroom. Our maximum liability for loss or damage (excluding negligence or breach of statutory duty) is limited to £50 per item (bag/coat).

6. Disputes & Governing Law

These Terms are governed by and construed in accordance with English law. Any dispute arising out of or relating to these Terms or your use of Cococure’s services must be brought exclusively in the courts of London, England.

7. Indemnity

You agree to indemnify and hold Cococure, its affiliates, officers, agents, and employees harmless from any claims, demands, or damages (including legal fees) arising out of your use of the Site, breach of these Terms, or violation of any law or rights of a third party.

8. Purchase Policy

1. Agency
   Cococure (STX.NG Ltd) sells tickets on behalf of promoters, venues, and related parties. We do not set all ticket prices nor decide seating locations.

2. Fees
   Ticket purchases may be subject to service charges, booking fees, or processing fees that are non-refundable. The total cost will be displayed before you confirm your purchase.

3. Ticket Limits
   Each event may have a maximum ticket limit per person, card, or household. We reserve the right to cancel orders without notice if you exceed this limit.

4. Photography & Recording Consent
   By entering our venue, you grant STX.NG Ltd the right to use, reproduce, or distribute any photographs, videos, or other recordings taken on the premises for promotional or any other purpose, without compensation.

5. Event Cancellations/Rescheduling

   • If an event is canceled, contact us for information on refunds or credits.
   • If an event is rescheduled, the venue or promoter may allow ticket holders entry to the new date, or set refund limitations.
   • In some cases, you must contact us directly for instructions.

6. Refunds for Event Changes

   • If an event is canceled, we may provide a full or partial refund (face value minus non-refundable fees) or an option for rebooked/rescheduled dates if you cannot attend.
   • If the event experiences a material change, you may be eligible for a refund of the face value; mere use of understudies or minor changes in line-up do not qualify.

7. Non-Refundable Circumstances

   • Not having a valid government ID, wearing the wrong dress code, arriving after the door has closed, or general misbehavior does not entitle you to a refund.
   • If you purchase a ticket that does not match your eligibility (e.g., a “before 11pm” ticket used after 11pm, or a “ladies only” ticket when you are male), you will be refused entry and no refund will be issued.

8. Chargebacks

   • Please contact us first. We would rather fix the problem than argue with your bank, and most issues are resolved the same day.
   • Raising a chargeback does not take away your rights and we will not penalise you for using your bank’s process. Where a booking was supplied as described, we will defend the chargeback using the booking record, including the terms you accepted at checkout.
   • Chargebacks we believe to be dishonest may be reported to your bank and to the card scheme, and may result in your account being closed.

9. Ticket Terms & Conditions

1. Venue & Promoter Rules
   Your ticket is subject to the rules of the venue, event organizer, and promoter.

2. Check Your Tickets
   Prices and details are accurate at the time of purchase, but errors may occur. We will contact you if an error is discovered. If we cannot reach you, we may treat the order as canceled and issue a refund or alternative, as applicable.

3. Admission & Behavior
   The venue reserves the right to refuse entry for any breach of its policies (including dress code, age limits, etc.) or if a security search is refused.

4. Late Entry
   Admission for latecomers will be at the venue’s discretion and may not be guaranteed.

5. No Resale
   Unlawful resale of tickets is prohibited and may result in seizure or cancellation without refund.

6. Lost or Stolen Tickets
   The management is not responsible for lost or stolen tickets.

7. Program Changes
   The venue/promoter has the right to alter or vary the program without obligation to refund or exchange tickets.

8. Recording
   Unapproved use of video or audio recording equipment is prohibited. Ticket holders consent to being filmed or recorded for broadcast or promotional purposes.

9. No Pass-Outs
   There may be no re-admissions if you leave the venue during an event.

10. Rescheduled Events
    If a performance is rescheduled and you cannot attend the new date, you will be offered a refund (face value minus any non-refundable fees).

11. Door Personnel Discretion
    We reserve the right to refuse entry at our discretion, including but not limited to cases involving unacceptable behaviour at the door or flags on our shared ID system. Refunds may be issued at our discretion and will be provided in most cases where entry is denied.

10. Table Bookings, Deposits & Minimum Spend

1. What your deposit is
   A table deposit is not a separate charge. It is money on account that comes off your minimum spend (club tables) or off your final bill (restaurant bookings) on the night. If you come to your booking, the deposit costs you nothing extra.

2. Minimum spend
   Club tables are sold against a minimum spend, priced per person and varying by venue and by night. The minimum spend is the least you agree to spend at the table — it is not a cap, and it is not a cover charge. What you spend at the table counts towards it, including your restaurant bill where you dine with us the same night. Where your spend falls short of the minimum, the balance remains payable.

3. Cancelling or moving your booking

   • Club tables. Free cancellation, or a free move to another night, up to 72 hours before your booking.
   • Restaurant bookings. The same, using the notice period shown to you when you booked and repeated on your confirmation (currently 24 or 48 hours, depending on the venue and the night).
   • If you booked later than that window, you still get 24 hours from the moment you booked, up until your booking time. So however late you book, you always have a real chance to change your mind.
   • After your window closes: we keep the deposit. The table is held for you and at that notice we are unlikely to be able to resell it. Instead of losing it, you may move the deposit to another night within 3 months, provided you tell us before your booking time.
   • No-show without telling us: the deposit is kept.
   • Where no deposit was taken, you can cancel at any time at no charge. We would still appreciate the heads-up.
   • Tell us as early as you can, by any of the channels on your confirmation. The time we receive your message is the time that counts.

4. Changing your group size
   While your cancellation window is still open, tell us and we will re-price the table for your new group size where a suitable table is available. After it closes, the minimum spend for the table you booked stands, because the table was held at that size. Extra guests beyond your booking are admitted subject to capacity on the night.

5. Booking fees
   Booking fees are non-refundable. They are shown separately, and in the total, before you pay.

6. If we cancel
   If we cancel your booking, close the venue, or cannot provide a table of the type you booked, you are entitled to a full refund of everything you paid, including the booking fee. We may offer you another date or a credit instead, and you are free to decline that and take the refund.

7. Prepaid tables, set menus and packages
   Where a table is paid in full in advance — a set menu, a bottle package, or an all-in price — the same windows apply to the full amount, except that once your window has closed we will offer you a transfer to another date rather than keep the whole sum.

8. Holding your table
   Your table is held for the arrival time and the holding period stated on your confirmation. After that we may release it to other guests and treat the booking as a no-show.

9. Entry rules still apply
   A table booking does not override our entry rules. ID, age limits, dress code, security searches, and refusal for intoxication or behaviour apply as set out in sections 8 and 9. Where entry is properly refused on those grounds, no refund of the deposit or minimum spend is due.

10. Passing your booking to someone else
    You may transfer a table booking to another person before the night by telling us who will be taking it. The booking remains subject to these Terms.

11. Booking Mistakes & Store Credit

1. Wrong Ticket Purchases
   If you mistakenly purchase a ticket that is ineligible for your use (e.g., wrong timing, gender-specific ticket), we do not provide direct refunds. At our sole discretion, we may offer store credit for future Cococure events, provided you contact us within 24 hours of the purchase or before the event starts, whichever is sooner.

2. Store Credit Terms

   • Store credit will be applied to your Cococure account and must be used within one year (unless otherwise stated).
   • No cash refunds or transfers of credit are permitted.
   • Non-refundable fees (e.g., processing charges) will be deducted from the credit, unless required by law.

12. Paying Refunds

1. Method of Refund
   Any refunds (where eligible) will be processed using the original payment method you used at checkout.

2. Accepting a credit instead of a refund
   Where you are entitled to a refund, you may choose a credit instead. That is your choice, and you can ask for the refund instead at any time before the credit is used. Accepting a credit does not affect your statutory rights.

13. Violent Behaviour Policy

1. Zero Tolerance
   We operate a zero-tolerance policy toward violence. Anyone exhibiting violent behavior will be ejected, the police may be called, and you may face criminal penalties.

2. Costs & Fines

   • You may be required to pay £1,500 (reduced to £750 if paid within 30 days) to cover initial damages or disruption.
   • If a licensing authority review or venue closure results from your violence, you may incur an additional £7,500.

3. Shared Information
   Your personal details may be shared with other venues, likely leading to your being barred from multiple locations.

14. Your Legal Rights

Nothing in these Terms excludes or limits your statutory rights under English law.

Tickets and table bookings for a specific date are exempt from the 14-day cancellation right, under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which covers catering and leisure services supplied on a specific date. This means you do not have an automatic right to change your mind once you have booked.

That exemption does not affect your rights where we fail to supply what you booked, cancel, or close. It does not affect your rights under the Consumer Rights Act 2015, and it does not stop you challenging any term in these Terms that you believe is unfair. If you think a term here is unfair, tell us at [email protected] — we would rather hear it from you than from a regulator.

15. Final Provisions

1. Entire Agreement
   These Terms, along with any additional policies referenced (Privacy Policy, etc.), constitute the entire agreement between you and Cococure regarding your use of the Site and ticket purchases.

2. Severability
   If any provision is found unenforceable, the remainder shall remain in effect.

3. No Waiver
   Failure by Cococure to enforce any provision does not constitute a waiver of that provision.

4. Contact
   For any questions, please contact Cococure at [email protected] and reference your order or booking confirmation.