Cococure Privacy Policy

Effective Date: 01/02/2022

At Cococure, we are dedicated to protecting and respecting your privacy. This policy outlines how we handle and secure your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your data.

1. Who We Are

Cococure operates as both a restaurant and nightclub and is committed to maintaining a safe, secure, and enjoyable experience for all guests. This privacy policy applies to our venues and all interactions involving personal data collected by Cococure.

2. What Data We Collect and How We Collect It

Personal Data Collected at Entry

To ensure safety and compliance, we may collect specific personal information at entry:

  • Identification Data: Collected via ID scanning to verify age and identity upon entry. This data includes name, age, photo, and other relevant information visible on the ID.
  • Photographs: Taken as part of our ID verification process to help with guest identification.

CCTV Footage

Our premises are equipped with CCTV cameras for security and safety purposes, covering both public and restricted areas.

3. How We Use Your Data

We collect and process your personal data to:

  • Verify identity and age for entry compliance.
  • Maintain a safe and secure environment within the venue.
  • Address any security incidents effectively.
  • Comply with legal and regulatory obligations, especially those relating to venue licensing and safety.
  • Provide the VIVA Scheme with customer details when customers have been involved in Violent Behaviour

4. Third-Party Data Processing

PatronScan

Cococure uses PatronScan to manage ID scanning and entry verification. PatronScan collects and processes data on our behalf as follows:

  • Data Verification: PatronScan checks ID data against its database of incidents reported across other venues, helping us ensure a safe environment for all guests.
  • Data Retention: For guests with no reportable incidents, data collected by PatronScan is stored securely for a maximum of 90 days before automatic deletion. If a guest is associated with a reportable incident, PatronScan may retain the data for up to 5 years to ensure compliance with security and safety standards.

Please refer to PatronScan’s privacy policy for additional information on their data management practices.

VIVA Scheme

VIVA Scheme uses personal data to pursue and prosecute perpetrators of Violent Behaviour using CCTV and PatronScan data.

CCTV Data

Our CCTV system collects video footage solely for security purposes. This data is retained for a minimum of 31 days and up to a maximum of 60 days. After this period, footage is automatically deleted unless required for ongoing investigations or regulatory compliance.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes secure storage, restricted access to personal data, and the use of encryption where applicable. Our data partners, including PatronScan, are also required to uphold stringent security protocols.

6. Data Retention Periods

Cococure retains personal data only for as long as is necessary for the purposes outlined in this policy:

  • ID and Photograph Data: Retained through PatronScan for up to 512 days for guests with no incidents, and up to 5 years if associated with a reportable incident.
  • CCTV Footage: Stored for a minimum of 31 days and a maximum of 60 days, after which it is deleted unless required for specific investigations.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access Your Data: Request a copy of the data we hold on you.
  • Rectify Your Data: Request corrections if you believe any personal data we hold is inaccurate.
  • Restrict or Object to Processing: Limit or object to the processing of your data under certain conditions.
  • Data Portability: Request the transfer of your data to another organization.
  • Complain to the ICO: If you feel your rights have been violated, you may contact the Information Commissioner’s Office (ICO), the UK’s data protection authority.

8. How to Contact Us

For questions about this privacy policy or to exercise your rights under the UK GDPR, please contact us at:

Email: send@cococure.com
Address: 8 Minories EC3N 1BJ
Phone: 0203 983 3790

9. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on our website, and significant changes will be communicated through our standard communication channels.

By visiting Cococure and engaging with our services, you acknowledge the terms outlined in this privacy policy. We thank you for choosing Cococure and for trusting us with your data.